WHAT I'VE LEARNED THROUGH THE YEARS
Cricket is a revolutionary thought leader in the fashion industry and has impacted every corner of the industry with revolutionary ideas by adding shapes to fit, fit standards by retailer, inventing the original fitfinder and algorithms around shopping and placing fit per customer. She was the first one to adopt and promote diversity in fashion.
Over a 23 year period, Cricket studied every touchpoint around fit by creating and selling clothing for women:
Discovering the scientific changes in women's bodies by studying over 350,000 women through the years. She determined how the human body changes by shape and no single fashion brand has been able to crack the code.
Women's bodies don't change the way the industry is applying fit by one fit model per brand, so she knows what changes are needed
MY RESEARCH TIMELINE
1997-2000 Mary Duffy Personalities
Packaged, licensed and rolled out apparel collection with body types on HSN with Mary Duffy, owner of world’s first modeling agency for plus sizes and petites (sold to Ford Models) and writer of body type book HOAX. Stretch knit merchandising concept with fit preferences used (no special patterns - just styles that worked for body types)
Learnings: Women responded to buying clothing according to their body type or shape.
2001-2003 Cricket Lee held initial research inside top specialty discounter Target stores with permission of then SrVP of merchandising. After partnering with Nautica to build a Cricket Lee brand with body types inside the clothing, their interest was in the fit system but not her personal brand.
What she had created was a shape fit system, and the style wasn't relevant to the fit
No-one at the time had ever separated fit from style, so they started working on a fit only licensing concept
During full body research, they discovered the bottoms were biggest problem
Tops research was set aside, pulling out three bottom shapes for a testing period
Started detailed fit research on women to determine shapes, had to throw out the fit standards
Initial Department Store, Online and TV licensing tests
Tested with Garfield Marks at Nordstrom, Jones New York in Macy's and Jones Elements on QVC.
After the tests were completed with Nordstrom, they were ready to roll out. Nordstrom being the only store that set up 3 ways with signage, and had an in department video of the system explained.
QVC sold out $700,000 in 14 minutes (6 minutes early on PM Style) with first ever online Fitfinder invented by Cricket Lee.
At an event held at Macy's, Cricket interacted with the customers and they were able to sell $5000 worth of pants in 1.5 hours.
Women responded to the promise and delivery of never trying on again
Without adequate customer education it is impossible to educate consumer in stores
Video or TV necessary to educate women
Hundreds of stories including New York Times and Today Show where over 500,000 women came to my site
Couldn't roll out because the consumer responded to Cricket personally, but the industry wasn't ready for a plus-size older woman to lead the fit side of fashion
Activated Media Attention:
Over 700 blogs and articles written, tv appearances
Online and Designer Boutique Tests:
Alex New York in BarriePace.com (International Womens Corporation sold mid test),
Sherry Cassin Cassin Collections
11 designer boutiques successful through trunk shows across the country
Women don't like alterations, and would buy multiple tops when the bottom fit was guaranteed
Trunk shows showed successful results
Too early for industry adoption e-commerce apparel only 3%
Was able to get licenses with Ann Taylor, Li&Fung (Vera Wang for Kohls), and Ellen Tracy. Vogue Magazine approached us for a strategic alliance.
Recession halted development, so decided to study consumer direct next.
2010 - 2013 Cricket Lee with Fitlogic
Cricket Lee consumer direct events with Ewomen Network
Set up booth at two subsequent yearly shows to engage women to champion us to market
For more information about these champions, Sandra and Kym Yancey
2014 to 2017 Cricket Lee's LittleBlackPant with Fitlogic
Natasha Lee got involved and created a house brand to further test the concept, and prove out the consumer side of the study.
Team created robust predictive assortment models by shape (within 2% accuracy over 250,000 transactions)
Used direct response marketing.
Took three tries to figure out how to sell apparel in less than a minute online with fit identification
Studied all customer interactions
Predictive demand forecasting tests on 250k pants
$10,000,000 in 2 years in one pant online only
First Purchase customer service protocol
Global certification standards completed
Activated Consumer Attention through social media channels:
Cricket Lee; Finalist - Industry Icon, Trendsetter (2016; 2017) Southern California Apparel Association
Licensed both brands, and released control Fall 2017
$4,000,000 in gross sales over 2 year period. Both beta brands were acquired by the licensee in December 2019.
The system works so well that the system (fit and online fitfinder) was chosen by Good Housekeeping as the best fitting jean in America on Good Morning America January 22, 2020.
Build out full licensing of Shop by Shape Data Profile with brand adoption and start the Shape Revolution
OVERALL ACHIEVEMENTS OF CRICKET'S FIT TESTS
1,400,000 users through online fit quiz for personal fit identification
62,000 fit research of women to establish science in beginning
300,000 transactions totally eliminated serial returns (meaning we only allowed purchase of one size per person through shopping cart)
150,000 customer database collected
50,000,000 media impressions from major media - over 750 stories
17,000,000 social media impressions
We discovered that it is a consumer pull technology, meaning costumers will demand it once available.